Practical courses by experienced trainers

“I wanted to get methods to work even more efficiently. The course fully met my expectations because the training was hands-on and given by someone with sufficient professional experience but also life experience. During the training, we were given interim feedback moments. Virtually every point was useful and very actionable! Top!”

Tom VanbeckevoortInfrax

“This training was very hands-on and sprinkled with examples seized from the employees' daily work environment. This makes the training particularly engaging and immediately applicable in practice. For example, the 'sandwich technique' is used daily when a difficult message needs to be delivered. Highly recommended for anyone who has customer-focused conversations!”

Lieve TournéFreshmeals

“I will definitely apply the techniques from the workshop. In fact, I already had the chance to do so: I just had a call with a very irritated client, and I noticed I was able to use what I had learned yesterday. It really helped – in the end, the client even apologised for his anger. I hope the attention I gave him will help to defuse the situation around the late delivery.”

“A very practical training course. You can use it straight away to simplify your daily activities: for example, record a telephone conversation with a customer, keep track of your own activities and bring structure to your tasks and plans.”

Elly PeetersIMCD Benelux

“Expectations were exceeded by the practical approach and countless tips & tricks. I thought I already knew a lot about LinkedIn but still I learned a lot of new and useful features during the training.”

Iris ArensLivios

“In this training I hoped to receive tips and tricks on how to avoid misunderstandings between people from different nationalities and backgrounds, especially between Dutch and Belgium co-workers. I have learned that behaviour can be a cultural reaction but also that the individual attitude can play an important role. Being able to understand, flexibility and not judging the expected feedback from colleagues are the major learning points.”

Christophe NadaudBOSCH

“I wanted to gain insights and techniques around drafting professional emails. My expectations were definitely met. I received many tips and tricks that I will use in practice. My score for this training: 100/100”

Lore HendrickxConstructiv

“Our colleagues were very enthusiastic about the training and teacher. They were given a lot of useful tips, some of which are already being implemented immediately. Thanks again for the pleasant cooperation.”

Deirdre FocquaertMCC Verstraete

“It was a great course. I am convinced that everybody returned back home with a high degree of satisfaction and packed with a bag full of tools for their professional and personal lives. Many thanks for the teachings.”

“I wanted to learn to write emails in an even more customer-friendly way. In addition, it was important to get the necessary tools to write texts for the web and for newsletters in a creative way. This expectation was completely fulfilled thanks to the useful tips and the practical exercises. I still take the syllabus with me when I write texts.”

Nathalie VerheydenSanofi Belgium