Customer satisfaction

We strive for maximum customer satisfaction every day. What ultimately counts for each training session is the end result. That is why we keep all satisfaction scores from our customers.
Below are the satisfaction scores of the 20 most recent trainings. We are happy to share this information with you. 

100%
100%
100%
100%
80%
95%
90%
90%
90%
80%
98%
90%
76%
92%
100%
93%
90%
80%
90%
89%

0of our customers are highly satisfied with the quality of our courses
Improvisation workshop - Thinking Outside the Box

“This course provided some wonderful examples and insights on how we can get more dynamism, spontaneity and creativity through ‘out of the box’ thinking within our company. The training fully met expectations. There was very good interaction in the group and the instructor is a born talent to relay information in a correct, constructive yet open manner. Super course! Highly recommended! ”

Kurt Pappaert - KBC Bank

Kurt PappaertKBC Bank

Trusted by leading companies

What customers say about us

Time Management

“In all aspects, the training fulfilled and actually exceeded my expectations. Not only the trainer perfectly analysed my weaknesses but was able to suggest personalized tips and tools for getting rid of them and improve my time management. Lies Martens was an amazing, enthusiastic, and clearly very experienced trainer, who addressed each participant individually and was able to make the course flow smoothly for the whole time without losing our attention and interest. This course was a pleasant experience and the attitude of the trainer really motivated me. I will definitely apply the tips in my daily work.”

Vendula SmolikovaVUB

Intercultural Communication & Collaboration

“In this training I hoped to receive tips and tricks on how to avoid misunderstandings between people from different nationalities and backgrounds, especially between Dutch and Belgium co-workers. I have learned that behaviour can be a cultural reaction but also that the individual attitude can play an important role. Being able to understand, flexibility and not judging the expected feedback from colleagues are the major learning points.”

Christophe Nadaud - BOSCH

Christophe NadaudBOSCH

Improvisation workshop - Thinking Outside the Box

“This course provided some wonderful examples and insights on how we can get more dynamism, spontaneity and creativity through ‘out of the box’ thinking within our company. The training fully met expectations. There was very good interaction in the group and the instructor is a born talent to relay information in a correct, constructive yet open manner. Super course! Highly recommended! ”

Kurt Pappaert - KBC Bank

Kurt PappaertKBC Bank

Mindmapping

“A very practical training course. You can use it straight away to simplify your daily activities: for example, record a telephone conversation with a customer, keep track of your own activities and bring structure to your tasks and plans.”

Elly Peeters - IMCD Benelux

Elly PeetersIMCD Benelux

New techniques for Prospecting and Remote Selling

“We are extremely satisfied with Expert Academy's hands-on and professional approach. The sessions with the training actor are a real added value. Expectations well exceeded!”

Olivier Gauder - BNP

Olivier GauderBNP

Efficient e-mail communication

“I wanted to gain insights and techniques around drafting professional emails. My expectations were definitely met. I received many tips and tricks that I will use in practice. My score for this training: 100/100”

Lore Hendrickx - Constructiv

Lore HendrickxConstructiv

Customer-Centric Communication

“This training was very hands-on and sprinkled with examples seized from the employees' daily work environment. This makes the training particularly engaging and immediately applicable in practice. For example, the 'sandwich technique' is used daily when a difficult message needs to be delivered. Highly recommended for anyone who has customer-focused conversations!”

Lieve Tourné - Freshmeals

Lieve TournéFreshmeals

Dealing with difficult and aggressive customers

“I will definitely apply the techniques from the workshop. In fact, I already had the chance to do so: I just had a call with a very irritated client, and I noticed I was able to use what I had learned yesterday. It really helped – in the end, the client even apologised for his anger. I hope the attention I gave him will help to defuse the situation around the late delivery.”

Daria KonstantinovaeCarsTrade

Conflict Management Training

“The course was really good and complete, with a really nice and dynamic trainer who led the discussions very well, gave relatable examples, and kept the times while enabling everybody to contribute. The workshop gave me tools to apply in case of conflicts at work but also in general.”

Irène Arrata - VUB

Irène ArrataVUB