Customer satisfaction
We strive for maximum customer satisfaction every day. What ultimately counts for each training session is the end result. That is why we keep all satisfaction scores from our customers.
Below are the satisfaction scores of the 20 most recent trainings. We are happy to share this information with you.
| Date | Company | Followed training | Score |
|---|---|---|---|
| 75% | |||
| 90% | |||
| 100% | |||
| 100% | |||
| 90% | |||
| 96% | |||
| 90% | |||
| 100% | |||
| 92% | |||
| 90% |
| 90% |
| 95% |
| 90% |
| 85% |
| 100% |
| 78% |
| 84% |
| 100% |
| 98% |
| 85% |
“The training was really good and there was a good balance between theory and practical exercises. Also quite a lot of communication models & tools were handled. I will certainly put into practice the LESS technique.”
Lies Van EyckenDesmet
Trusted by leading companies
What customers say about us
“The communication workshop was way better than expected. It really made all my employees open up and get to know each other better. It was also very interactive with a lot of exercises and techniques. We now have learned a structured way how to give feedback to each other and to customers.”
Sammy DeprezArinti
“I mainly wanted to learn techniques to give better feedback. This expectation was fully met. In fact, we saw even more than this. I learnt technique to stay calm, communicate better and make sure others don't get worked up when feedback is problematic.”
Krystyna KrywenAgataal
“In this training I hoped to receive tips and tricks on how to avoid misunderstandings between people from different nationalities and backgrounds, especially between Dutch and Belgium co-workers. I have learned that behaviour can be a cultural reaction but also that the individual attitude can play an important role. Being able to understand, flexibility and not judging the expected feedback from colleagues are the major learning points.”
Christophe NadaudBOSCH
“I enrolled in the Assertiveness course to learn to communicate better in difficult situations without clamming up. I became aware that choices can be made, at all times. Especially the DESC model was a real revelation for me. The trainer was very driven and conveyed his insights in an enthusiastic way.”
Karen DerynckMcDonald’s Belgium
“This training made me more aware of time wasters and know how to handle them better. I must say I was impressed with this training form start to end. I have learned to reserve more time for myself, plan more ahead and update my to do list with the smart method.”
“Thanks to the training, our sales approach has become much more proactive and we get the most out of our online meetings with customers. Furthermore, we received very good tips and tricks on how to better handle prospecting calls. I can definitely recommend this new way of working! ”
Raf NonnemanEuropean Spices
“We are extremely satisfied with Expert Academy's hands-on and professional approach. The sessions with the training actor are a real added value. Expectations well exceeded!”
Olivier GauderBNP
“This course provided some wonderful examples and insights on how we can get more dynamism, spontaneity and creativity through ‘out of the box’ thinking within our company. The training fully met expectations. There was very good interaction in the group and the instructor is a born talent to relay information in a correct, constructive yet open manner. Super course! Highly recommended! ”
Kurt PappaertKBC Bank
“This training was very hands-on and sprinkled with examples seized from the employees' daily work environment. This makes the training particularly engaging and immediately applicable in practice. For example, the 'sandwich technique' is used daily when a difficult message needs to be delivered. Highly recommended for anyone who has customer-focused conversations!”
Lieve TournéFreshmeals