Customer satisfaction
We strive for maximum customer satisfaction every day. What ultimately counts for each training session is the end result. That is why we keep all satisfaction scores from our customers.
Below are the satisfaction scores of the 20 most recent trainings. We are happy to share this information with you.
| Date | Company | Followed training | Score |
|---|---|---|---|
| 94% | |||
| 95% | |||
| 90% | |||
| 75% | |||
| 85% | |||
| 90% | |||
| 87% | |||
| 73% | |||
| 80% | |||
| 85% |
| 100% |
| 100% |
| 100% |
| 90% |
| 90% |
| 90% |
| 100% |
| 100% |
| 95% |
| 97% |
“The course fully met my expectations. The trainer was great both in terms of content and the way the training was given. I now have a better understanding of how to answer certain questions from the media and which techniques can be used for this purpose.”
Jan FrançoisKuwait Petroleum
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What customers say about us
“In this course I learned how to better deal with certain stress factors that are out of my control. The workshop was very to the point and very informative. It is the most interactive training I have ever had and with a super teacher. I have the feeling that I will be able to benefit from this for a long time to come.”
Tracy Van MaerckeBenteler
“The course was really good and complete, with a really nice and dynamic trainer who led the discussions very well, gave relatable examples, and kept the times while enabling everybody to contribute. The workshop gave me tools to apply in case of conflicts at work but also in general.”
Irène ArrataVUB
“Lies Martens combines great expertise and experience with a warm personality and great empathy. The group immediately felt at ease and received excellent advice. Through many practical exercises, we were immediately given actionable and very useful tips.”
Lien De KeukelaereAntwerp Musea
“I wanted to learn what assertive communication actually is, in what way it can help me, and how to use it. This training really helped me to create a better work-environment. I'll try to use it when talking to my boss, clients, etc. to create a better relationship. Also the trainer was very capable. He adapted the course to our needs. I think that is one of the most important things in a training like these, that it feels personal and recognizable. So good job & many thanks!”
David Van OsGreenfish
“By concretely working through several cases, I gained a clear picture and understanding of how to make problem-solving phone calls. The tips can be applied immediately: how to answer customer questions accurately, how to respond to difficult customers and how to conclude a conversation. It was an enriching experience and there was an open atmosphere around concrete situations. ”
Ingrid NaessensAarova
“I wanted to learn to write emails in an even more customer-friendly way. In addition, it was important to get the necessary tools to write texts for the web and for newsletters in a creative way. This expectation was completely fulfilled thanks to the useful tips and the practical exercises. I still take the syllabus with me when I write texts.”
Nathalie VerheydenSanofi Belgium
“My goal was to be more confident during my presentations and my expectations have been met perfectly after the training. I learnt how to build eye contact with the audience and also that my presentations come across stronger, if I exude more calmness and stay still.”
Guy GeensMaster Tours
“The session was very interactive and an impulse on realizing that you are responsible for the thoughts you have and how these have an influence on your communication in life. The session was very valuable in a way that it can be applied to all parts of life, as well in the work environment as in private life.”
Lut OosterlinckBayer CropScience
“The trainer was very well prepared (there was an online intake beforehand with our questions and expectations), clearly had a lot of experience and was really empathetic. She managed to identify our communication problems very quickly and proposed concrete solutions. I was really very surprised and satisfied with the output of this training. Top!”