Customer satisfaction

We strive for maximum customer satisfaction every day. What ultimately counts for each training session is the end result. That is why we keep all satisfaction scores from our customers.
Below are the satisfaction scores of the 20 most recent trainings. We are happy to share this information with you. 

93%
100%
82%
100%
95%
80%
100%
80%
87%
95%
90%
88%
80%
90%
95%
80%
80%
92%
90%
85%

0of our customers are highly satisfied with the quality of our courses
Dealing with difficult and aggressive customers

“I will definitely apply the techniques from the workshop. In fact, I already had the chance to do so: I just had a call with a very irritated client, and I noticed I was able to use what I had learned yesterday. It really helped – in the end, the client even apologised for his anger. I hope the attention I gave him will help to defuse the situation around the late delivery.”

Daria KonstantinovaeCarsTrade

Trusted by leading companies

What customers say about us

Media Training - Dealing with the press

“I am happy to give positive feedback on the Media Training course with expert Lies Martens yesterday. This was absolutely top level.”

Wouter Poels - Federal Public Service - Foreign Affairs

Wouter PoelsFederal Public Service - Foreign Affairs

Online Meeting Skills

“Thanks to the training, our meetings have become much more proactive and we get the most out of our online group discussions. Furthermore, we received very good tips and tricks to better deal with video calls. Zoom video meetings are now standard in our team. I can definitely recommend this new way of working! ”

Raf NonnemanEuropean Spice Services

LinkedIn Training

“We attended the LinkedIn training and have benefited greatly from it. The whole team is excited to engage more on LinkedIn and we started a campaign to increase our followers. So the training was very inspiring!”

Farida Barkat - OIP

Farida BarkatOIP

Crisis Communication

“The course fully met my expectations. The trainer was great both in terms of content and the way the training was given. I now have a better understanding of how to answer certain questions from the media and which techniques can be used for this purpose.”

Jan François - Kuwait Petroleum

Jan FrançoisKuwait Petroleum

Prevention of stress and burnout

“In this course I learned how to better deal with certain stress factors that are out of my control. The workshop was very to the point and very informative. It is the most interactive training I have ever had and with a super teacher. I have the feeling that I will be able to benefit from this for a long time to come.”

Tracy Van Maercke - Benteler

Tracy Van MaerckeBenteler

Business Writing Skills

“Many tips were provided and the fact that we were allowed to make our own exercises made us think more. It made us realise that we communicate a lot every day, but not always in the right way (too negative, unclear, not clear, not to the point,...). The trainer was very pleasant and ensured good interaction. There was a relaxed atmosphere and questions were answered immediately. A real tailor-made training :-)”

Vanessa De Proot - City of Dendermonde

Vanessa De ProotCity of Dendermonde

Dealing with difficult and aggressive customers

“I will definitely apply the techniques from the workshop. In fact, I already had the chance to do so: I just had a call with a very irritated client, and I noticed I was able to use what I had learned yesterday. It really helped – in the end, the client even apologised for his anger. I hope the attention I gave him will help to defuse the situation around the late delivery.”

Daria KonstantinovaeCarsTrade

Stress Management

“I know I get stressed easily from certain work-related things, so my aim was to find some tip & tricks to answer this. My expectations were well met. We were able to bring in a lot of personal things, for which answers were also offered by trainer each time. Furthermore, I was given a lot of clear and useful tips & tricks.”

Elke Breels - Mars Belgium

Elke BreelsMars Belgium

Business Writing Skills

“I wanted to learn to write emails in an even more customer-friendly way. In addition, it was important to get the necessary tools to write texts for the web and for newsletters in a creative way. This expectation was completely fulfilled thanks to the useful tips and the practical exercises. I still take the syllabus with me when I write texts.”

Nathalie Verheyden - Sanofi Belgium

Nathalie VerheydenSanofi Belgium